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Returns Policy

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on most merchandise.

  • Return Period: All returns must be initiated within 30 days from the delivery date. The 30-day period begins from the date our tracking confirms delivery.
  • Condition for Return: Merchandise must be returned unworn, unwashed, undamaged, unaltered, and in its original packaging.
  • Damaged, Defective, or Incorrect Items: If you received an item that is damaged, defective, or incorrect, please contact us immediately at support@deolax.com for assistance.

Important Note:
Certain items, including gift cards and accessories, are not eligible for returns.

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on most merchandise.

  • Return Period: All returns must be initiated within 30 days from the delivery date. The 30-day period begins from the date our tracking confirms delivery.
  • Condition for Return: Merchandise must be returned unworn, unwashed, undamaged, unaltered, and in its original packaging.
  • Damaged, Defective, or Incorrect Items: If you received an item that is damaged, defective, or incorrect, please contact us immediately at support@deolax.com for assistance.

Important Note:
Certain items, including gift cards and accessories, are not eligible for returns.

Return Shipping Process

Return Shipping Process

  1. Initiate Your Return (Within 30 Days of Delivery)
    If you’re not 100% satisfied with your merchandise, contact us at support@deolax.com. Please include:
  • Your order number
  • The item(s) you wish to return
  • The reason for the return (e.g., wrong item sent, damaged item, etc.)

  1. Receive a Response Within 24–48 Hours
    Our customer service team will review your request and provide the next steps within 48 hours.

  2. Ship Your Merchandise Back
    Returned merchandise must be:

  • Unworn
  • Unwashed
  • Unaltered
  • In its original packaging

Note: Accessories and gift cards are not eligible for returns. For assistance, contact us at support@deolax.com.

  1. Inspection and Refund
    Once we receive your return, we will inspect it and initiate a refund within 2–3 days. You will receive a refund confirmation email. Refunds typically take 2–14 days to appear in your bank account, depending on your financial institution.

Important: Lost Returns
If we do not receive your return, we cannot process a refund unless you provide proof of shipment and receipt via the tracking number. If you believe your package is lost, please file a claim with the carrier before contacting us.

For any questions, reach out to support@deolax.com.

  1. Initiate Your Return (Within 30 Days of Delivery)
    If you’re not 100% satisfied with your merchandise, contact us at support@deolax.com. Please include:
  • Your order number
  • The item(s) you wish to return
  • The reason for the return (e.g., wrong item sent, damaged item, etc.)

  1. Receive a Response Within 24–48 Hours
    Our customer service team will review your request and provide the next steps within 48 hours.

  2. Ship Your Merchandise Back
    Returned merchandise must be:

  • Unworn
  • Unwashed
  • Unaltered
  • In its original packaging

Note: Accessories and gift cards are not eligible for returns. For assistance, contact us at support@deolax.com.

  1. Inspection and Refund
    Once we receive your return, we will inspect it and initiate a refund within 2–3 days. You will receive a refund confirmation email. Refunds typically take 2–14 days to appear in your bank account, depending on your financial institution.

Important: Lost Returns
If we do not receive your return, we cannot process a refund unless you provide proof of shipment and receipt via the tracking number. If you believe your package is lost, please file a claim with the carrier before contacting us.

For any questions, reach out to support@deolax.com.

Return FAQs

What is your policy on return shipping?

If you are returning any items, please contact us at support@deolax.com.

If you received damaged, incorrect, or defective merchandise, please let us know.

What merchandise is eligible for returns?

We accept most merchandise for returns. They must be unworn, unwashed, undamaged, unaltered, and with their original tags and packaging. We do not accept returns or exchanges on gift cards, and accessories are not eligible for returns.

If you received an incorrect, damaged, or defective item, please contact us with your order number, item description, and a photo of the defect.

How will I be refunded?

If your refund is approved, we will return the money to your original form of payment. No exceptions.

Refunds take anywhere between 2 and 14 days to return to your account. This time depends on your financial institution. If you do not see a refund after 14 days, please contact your financial institution.

Can I ship the items on my own?

Please contact us at support@deolax.com, and we will provide the correct address to ship it back to. You will be responsible for these shipping fees. Please send the tracking number to us via email. We are not responsible for lost, stolen, or damaged deliveries for these types of returns.

Please double-check all return packages for non-Deolax merchandise, as we are not responsible for shipping these back to you.

What is your size and/or style exchange policy?

We currently do not offer free exchanges on our merchandise. If you wish to purchase an item in a different style or size, please contact our customer service personnel for assistance at support@deolax.com. See Return Policy for steps.

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