* This article is for shipping info are applicable to the U.S., United Kingdom, Canada, Mexico,Australia and other European countries.
We're working hard to process your order.
All our products are made by our professional factory artisans and will require 1-3 business days to prepare your order.
For questions regarding tracking, please go to "My Orders" [My Account]-[My Orders] page or email us at support@deolax.com. Emails may take up to 48 hours to respond to.
What is my estimated delivery time?
Order Processing time + Shipping Time = Estimated Arrival Time to You
Order Processing time: After your payment has been authorized, we will prepare your order. Most orders take 1-3 business days to prepare before shipping. (Due to the increase of orders recently, some styles may need to be extended for a few days, please understand, please consult customer service for any questions: support@deolax.com)
Shipping time: Shipping time takes either 4-8 business days* for express, or 6-15 business days* for standard shipping.
When estimating your order arrival time, please include both order processing time and shipping time.
If you place an order on Friday through Sunday, we will begin to process your order on the next business day (typically Monday).
*Business days do not include local holidays or weekends.
**Note about COVID/Supply Chain Issues：
It's our top priority to make sure your orders get delivered to you as soon as possible. Due to the impact of the COVID-19 epidemic and supply chain issues, the delivery delays may occur and may be out of control. We appreciate your patience and understanding.
I'm missing an item in my package.
If your total order contains an item that is on back-order, we will prioritize all in-stock inventory and ship these out first. If your order is on backorder, we will notify you that you will receive multiple packages. For questions or concerns, please email us at support@deolax.com.
How do I check my order status?
You can check the status of your order through the My Orders page. You will also receive periodic emails relevant updates about your order, including tracking numbers, inventory updates, etc.
Or, if you have any questions, please email us at support@deolax.com. Please allow 24-48 hours for a response from our customer service team.
What if I entered the wrong delivery address, telephone or email at check out?
To ensure that your package is properly delivered on time, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery.
If you entered in the wrong delivery address or other contact information, please contact us immediately after placing the order at support@deolax.com.
Please note that we do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.
Should I enter my mobile telephone at check out?
It is recommended that you enter in your mobile phone number at check out to ensure smooth delivery of your order. Please keep the mobile phone unblocked, which can ensure faster delivery.
Shipping FAQs
What are your shipping fees?
Your final shipping cost is displayed at check out. Standard shipping is 6 to 15 business days. And, in most areas, you may select express shipping (4 to 8 business days) for an additional fee.
Please note that shipping fees are non-refundable. If your Deolax shipment is refused by the receiver, you will be responsible for the original charges, plus the cost of returning the package to us. This amount will be deducted from your credit card on file. We will notify you prior to charging you the fee.
| Location | Standard Shipping | Express Shipping |
| United States | US $6.99 (6-15 business days) | US $20 (4-6 business days) Except for Some Remote Areas. |
| Canada | CA $9.18 (6-15 business days) | Not currently supported |
| Australia | AU $10.40 (6-15 business days) | Not currently supported |
| United Kingdom | GB ￡5.61 (6-15 business days) | Not currently supported |
If you believe that your package has been lost or stolen, or that your package was delivered by the carrier but you have not received it, please contact us at within 10 days to file a claim..
We will assist you in completing the claims process with the carrier.
Please note: Claims can take up to 30 days to complete (depending on the shipping carrier used).
Deolax is not held responsible for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.
Out of stock items
If your order includes multiple items and one (or more) of the items is out of stock, we will go ahead and ship the rest of your order. We will contact you with the next steps on an out-of-stock item via email.
Our Shipping Disclaimer
Deolax reserves the right to solely define and limit, refuse, and/or cancel orders from customers at any time due to:
● An irregular or excessive returns history indicative of “wardrobing;”
● An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items;
● Potential fraudulent or criminal activity.
Note: business days do not include Saturdays, Sundays, or Local Holidays.