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Shipping Information

* This article is for shipping info applied to the U.S., the United Kingdom, Canada, Mexico, Australia, and other European countries.

We're working hard to process your order. Our professional factory artisans make all our products and will require 1-3 business days to prepare your order.

For questions regarding tracking, please go to the "My Orders" [My Account]-[My Orders] page or email us at support@deolax.com. Emails may take up to 48 hours to respond to.
* This article is for shipping info applied to the U.S., the United Kingdom, Canada, Mexico, Australia, and other European countries.

We're working hard to process your order. Our professional factory artisans make all our products and will require 1-3 business days to prepare your order.

For questions regarding tracking, please go to the "My Orders" [My Account]-[My Orders] page or email us at support@deolax.com. Emails may take up to 48 hours to respond to.

What is my estimated delivery time?

What is my estimated delivery time?

1. Estimated Arrival Time

Your delivery date = Order Processing Time + Shipping Time

  • Order Processing Time:

    • After payment authorization, your order takes 1–3 business days to prepare.
    • Some styles may require extra days due to high demand.
    • Orders placed Friday–Sunday start processing on Monday (next business day).
    • Tip: Business days exclude weekends and local holidays.

  • Shipping Time:

    • Express: 4–8 business days
    • Standard: 6–15 business days
Example:
1. If you order on Monday with standard shipping:
  • Processing: 2 days → ready by Wednesday
  • Shipping: 6–15 days → arrival between the following Tuesday and the Monday after that
2. Missing Items / Backorders
  • If an item is on backorder, in-stock items will ship first.
  • You may receive multiple packages.
  • Deolax will notify you if your order is split.
  • For any questions or concerns: support@deolax.com

1. Estimated Arrival Time

Your delivery date = Order Processing Time + Shipping Time

  • Order Processing Time:

    • After payment authorization, your order takes 1–3 business days to prepare.
    • Some styles may require extra days due to high demand.
    • Orders placed Friday–Sunday start processing on Monday (next business day).
    • Tip: Business days exclude weekends and local holidays.

  • Shipping Time:

    • Express: 4–8 business days
    • Standard: 6–15 business days
Example:
1. If you order on Monday with standard shipping:
  • Processing: 2 days → ready by Wednesday
  • Shipping: 6–15 days → arrival between the following Tuesday and the Monday after that
2. Missing Items / Backorders
  • If an item is on backorder, in-stock items will ship first.
  • You may receive multiple packages.
  • Deolax will notify you if your order is split.
  • For any questions or concerns: support@deolax.com

How do I check my order status?

How do I check my order status?

You can check the status of your order through the My Orders page. You will also receive periodic emails with relevant updates about your order, including tracking numbers, inventory updates, etc.

Or, if you have any questions, please email us at support@deolax.com. Please allow 24-48 hours for a response from our customer service team.

You can check the status of your order through the My Orders page. You will also receive periodic emails with relevant updates about your order, including tracking numbers, inventory updates, etc.

Or, if you have any questions, please email us at support@deolax.com. Please allow 24-48 hours for a response from our customer service team.

What if I entered the wrong delivery address, telephone, or email at checkout?
What if I entered the wrong delivery address, telephone, or email at checkout?

Important Reminder for Timely Delivery:

To ensure your package is delivered on time, please double-check that your delivery address is accurate and complete. Make sure to include all relevant information such as:

  • Correct abbreviations
  • Street numbers
  • Building or apartment numbers
  • Route information (if applicable)

If you notice that the information you entered is incorrect after placing the order, please contact us immediately at support@deolax.com.

Please Note:
We cannot be held responsible for lost, misplaced, or incorrectly delivered packages if the address details provided during purchase are incomplete or incorrect.

Important Reminder for Timely Delivery:

To ensure your package is delivered on time, please double-check that your delivery address is accurate and complete. Make sure to include all relevant information such as:

  • Correct abbreviations
  • Street numbers
  • Building or apartment numbers
  • Route information (if applicable)

If you notice that the information you entered is incorrect after placing the order, please contact us immediately at support@deolax.com.

Please Note:
We cannot be held responsible for lost, misplaced, or incorrectly delivered packages if the address details provided during purchase are incomplete or incorrect.

Should I enter my mobile telephone at checkout?

Should I enter my mobile telephone at checkout?

It is recommended that you enter your mobile phone number at checkout to ensure smooth delivery of your order. Please keep the mobile phone unblocked, which can ensure faster delivery.

It is recommended that you enter your mobile phone number at checkout to ensure smooth delivery of your order. Please keep the mobile phone unblocked, which can ensure faster delivery.

What are your shipping fees?

What are your shipping fees?

  1. Shipping Costs and Times:

    • Standard Shipping: 6-15 business days.
    • Express Shipping: 4-8 business days (for an additional fee), except for some remote areas.

  2. Shipping Fees:

    • Fees are non-refundable.
    • If a shipment is refused by the receiver, the original shipping cost and the return shipping fee will be charged to your credit card. You'll be notified before this fee is applied.

  3. Shipping Locations:

    • United States: Standard $6.99 (6-15 days), Express $20 (4-6 days).
    • Canada: Standard CA$9.18 (6-15 days), Express not supported.
    • Australia: Standard AU$10.40 (6-15 days), Express not supported.
    • United Kingdom: Standard GB￡5.61 (6-15 days), Express not supported.
    • Remote Areas: Express shipping may not be available; standard shipping will apply, and if you’ve paid for express, you’ll be refunded the difference.

  4. Lost or Stolen Packages:

    • You must report lost or stolen packages within 10 days.
    • Claims may take up to 30 days to complete depending on the carrier.
    • Deolax does not issue refunds for packages marked as "delivered" by the carrier.

If you’re planning to make a purchase, be sure to check the final shipping cost at checkout and keep an eye on the delivery status in case there are any issues!

  1. Shipping Costs and Times:

    • Standard Shipping: 6-15 business days.
    • Express Shipping: 4-8 business days (for an additional fee), except for some remote areas.

  2. Shipping Fees:

    • Fees are non-refundable.
    • If a shipment is refused by the receiver, the original shipping cost and the return shipping fee will be charged to your credit card. You'll be notified before this fee is applied.

  3. Shipping Locations:

    • United States: Standard $6.99 (6-15 days), Express $20 (4-6 days).
    • Canada: Standard CA$9.18 (6-15 days), Express not supported.
    • Australia: Standard AU$10.40 (6-15 days), Express not supported.
    • United Kingdom: Standard GB￡5.61 (6-15 days), Express not supported.
    • Remote Areas: Express shipping may not be available; standard shipping will apply, and if you’ve paid for express, you’ll be refunded the difference.

  4. Lost or Stolen Packages:

    • You must report lost or stolen packages within 10 days.
    • Claims may take up to 30 days to complete depending on the carrier.
    • Deolax does not issue refunds for packages marked as "delivered" by the carrier.

If you’re planning to make a purchase, be sure to check the final shipping cost at checkout and keep an eye on the delivery status in case there are any issues!

Out-of-stock items

Out-of-stock items

If your order includes multiple items and one (or more) of the items is out of stock, we will go ahead and ship the rest of your order. We will contact you with the next steps on an out-of-stock item via email.

If your order includes multiple items and one (or more) of the items is out of stock, we will go ahead and ship the rest of your order. We will contact you with the next steps on an out-of-stock item via email.

Our Shipping Disclaimer

Our Shipping Disclaimer

Deolax reserves the right to solely define and limit, refuse, and/or cancel orders from customers at any time due to:

● An irregular or excessive returns history indicative of “wardrobing;”
● An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items;
● Potential fraudulent or criminal activity.

Note: business days do not include Saturdays, Sundays, or Local Holidays.

Deolax reserves the right to solely define and limit, refuse, and/or cancel orders from customers at any time due to:

● An irregular or excessive returns history indicative of “wardrobing;”
● An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items;
● Potential fraudulent or criminal activity.

Note: business days do not include Saturdays, Sundays, or Local Holidays.

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